Privacy Policy

1. Introduction

Cordomo, Inc. ("Cordomo," "we," "our," or "us") operates ClaimMentor, a SaaS platform that helps insurance professionals automate recorded statements and related claims workflows. This Privacy Policy explains how we collect, use, and protect personal information when you use our website and Service.

2. Information We Collect

We may collect the following types of information:

• Account and Contact Information – names, emails, phone numbers, company name, and billing details provided when you register or subscribe.
• Usage Data – log data, IP addresses, browser types, and usage metrics to improve performance and security.
• Customer Data – data uploaded, recorded, or processed through the Service, including audio recordings, transcripts, or summaries.

Cordomo acts as a data processor for Customer Data and processes it only under the customer's direction.

3. How We Use Information

We use information to:

• Provide, maintain, and improve the Service
• Authenticate users and manage subscriptions
• Process billing and payment
• Communicate with you about updates or support
• Comply with legal obligations

We do not sell personal information or Customer Data.

4. Data Storage and Security

The Service is hosted on Amazon Web Services (AWS) data centers located in the United States.

Cordomo employs administrative, technical, and physical safeguards consistent with SOC 2 and industry best practices to protect information against loss, misuse, or unauthorized access.

5. Data Retention

We retain Customer Data for as long as necessary to provide the Service and as required by law or contract. Upon termination or written request, Customer Data will be deleted or returned in a reasonable timeframe.

6. Sharing and Disclosure

Cordomo may share limited data with:

• Trusted service providers (e.g., AWS, payment processors) who support the Service
• Legal or regulatory authorities when required by law
• Successors in the event of a merger, acquisition, or reorganization

All third parties are bound by confidentiality and data protection obligations.

7. International Transfers

Cordomo primarily processes data in the United States. If you access the Service from other regions, you acknowledge that your data may be transferred to the U.S.

8. Your Rights

Depending on applicable law, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at info@claimmentor.com.

9. Cookies and Analytics

Our website may use cookies and analytics tools to understand usage patterns and improve performance. You can adjust cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date indicates the latest revision. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact

For privacy inquiries, please contact: