PRIVACY POLICY
Effective Date: October 8, 2025
Last Updated: October 8, 2025
1. Introduction
Cordomo, Inc. (“Cordomo,” “we,” “our,” or “us”) operates ClaimMentor, a SaaS platform that
helps insurance professionals automate recorded statements and related claims workflows.
This Privacy Policy explains how we collect, use, and protect personal information when you
use our website and Service.
2. Information We Collect
We may collect the following types of information:
a. Account and Contact Information – names, emails, phone numbers, company name, and
billing details provided when you register or subscribe.
b. Usage Data – log data, IP addresses, browser types, and usage metrics to improve
performance and security.
c. Customer Data – data uploaded, recorded, or processed through the Service, including
audio recordings, transcripts, or summaries.
Cordomo acts as a data processor for Customer Data and processes it only under the
customer’s direction.
3. How We Use Information
We use information to:
● Provide, maintain, and improve the Service;
● Authenticate users and manage subscriptions;
● Process billing and payment;
● Communicate with you about updates or support;
● Comply with legal obligations.
We do not sell personal information or Customer Data.
4. Data Storage and Security
The Service is hosted on Amazon Web Services (AWS) data centers located in the United
States.
Cordomo employs administrative, technical, and physical safeguards consistent with SOC 2 and
industry best practices to protect information against loss, misuse, or unauthorized access.
5. Data Retention
We retain Customer Data for as long as necessary to provide the Service and as required by
law or contract. Upon termination or written request, Customer Data will be deleted or returned
in a reasonable timeframe.
6. Sharing and Disclosure
Cordomo may share limited data with:
● Trusted service providers (e.g., AWS, payment processors) who support the Service;
● Legal or regulatory authorities when required by law;
● Successors in the event of a merger, acquisition, or reorganization.
All third parties are bound by confidentiality and data protection obligations.
7. International Transfers
Cordomo primarily processes data in the United States. If you access the Service from other
regions, you acknowledge that your data may be transferred to the U.S.
8. Your Rights
Depending on applicable law, you may have rights to access, correct, or delete personal
information we hold about you. To exercise these rights, contact us at [email protected].
9. Cookies and Analytics
Our website may use cookies and analytics tools to understand usage patterns and improve
performance. You can adjust cookie settings through your browser.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date indicates the latest
revision. Continued use of the Service constitutes acceptance of the updated policy.
11. Contact
For privacy inquiries, please contact:
[email protected]
Cordomo, Inc. – Delaware, United States
Effective Date: October 8, 2025
Last Updated: October 8, 2025
1. Introduction
Cordomo, Inc. (“Cordomo,” “we,” “our,” or “us”) operates ClaimMentor, a SaaS platform that
helps insurance professionals automate recorded statements and related claims workflows.
This Privacy Policy explains how we collect, use, and protect personal information when you
use our website and Service.
2. Information We Collect
We may collect the following types of information:
a. Account and Contact Information – names, emails, phone numbers, company name, and
billing details provided when you register or subscribe.
b. Usage Data – log data, IP addresses, browser types, and usage metrics to improve
performance and security.
c. Customer Data – data uploaded, recorded, or processed through the Service, including
audio recordings, transcripts, or summaries.
Cordomo acts as a data processor for Customer Data and processes it only under the
customer’s direction.
3. How We Use Information
We use information to:
● Provide, maintain, and improve the Service;
● Authenticate users and manage subscriptions;
● Process billing and payment;
● Communicate with you about updates or support;
● Comply with legal obligations.
We do not sell personal information or Customer Data.
4. Data Storage and Security
The Service is hosted on Amazon Web Services (AWS) data centers located in the United
States.
Cordomo employs administrative, technical, and physical safeguards consistent with SOC 2 and
industry best practices to protect information against loss, misuse, or unauthorized access.
5. Data Retention
We retain Customer Data for as long as necessary to provide the Service and as required by
law or contract. Upon termination or written request, Customer Data will be deleted or returned
in a reasonable timeframe.
6. Sharing and Disclosure
Cordomo may share limited data with:
● Trusted service providers (e.g., AWS, payment processors) who support the Service;
● Legal or regulatory authorities when required by law;
● Successors in the event of a merger, acquisition, or reorganization.
All third parties are bound by confidentiality and data protection obligations.
7. International Transfers
Cordomo primarily processes data in the United States. If you access the Service from other
regions, you acknowledge that your data may be transferred to the U.S.
8. Your Rights
Depending on applicable law, you may have rights to access, correct, or delete personal
information we hold about you. To exercise these rights, contact us at [email protected].
9. Cookies and Analytics
Our website may use cookies and analytics tools to understand usage patterns and improve
performance. You can adjust cookie settings through your browser.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date indicates the latest
revision. Continued use of the Service constitutes acceptance of the updated policy.
11. Contact
For privacy inquiries, please contact:
[email protected]
Cordomo, Inc. – Delaware, United States