TERMS OF SERVICE
Effective Date: October 8, 2025
Last Updated: October 8, 2025
1. Introduction
Welcome to ClaimMentor, a software-as-a-service platform operated by Cordomo, Inc.
(“Cordomo,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and
use of ClaimMentor, including all related websites, applications, and services (collectively, the
“Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you are entering
into these Terms on behalf of a company or organization, you represent that you have authority
to bind that entity.
2. The Service
ClaimMentor automates and streamlines recorded statements by providing tools for scheduling,
recording, transcribing, and summarizing calls related to property and casualty insurance
claims.
Cordomo may update or enhance features from time to time without prior notice, provided such
changes do not materially reduce core functionality.
3. Eligibility
You must be at least 18 years old and legally able to enter into binding contracts. Use of the
Service is limited to businesses and organizations; individual consumer use is not permitted.
4. Accounts and Access
You are responsible for maintaining the confidentiality of login credentials for your users and for
all activities under your account.
You agree to notify Cordomo promptly of any unauthorized use of your account or security
breach.
Cordomo reserves the right to suspend or terminate accounts that violate these Terms.
5. Subscription and Payment
Access to the Service is provided on a per-user, per-month subscription basis. Subscription
fees are invoiced or billed through our designated payment processor and are non-refundable
except as expressly stated herein.
Cordomo may modify pricing with at least thirty (30) days’ prior notice before renewal periods.
6. Acceptable Use
You agree not to:
● Use the Service in violation of applicable laws, including data protection or privacy laws;
● Upload or transmit malicious code;
● Attempt to gain unauthorized access to the Service or related systems;
● Use the Service to record calls without obtaining required consents;
● Resell or sublicense the Service without written consent from Cordomo.
7. Data Ownership and Processing
You retain all rights to data and content you upload or process through the Service (“Customer
Data”).
Cordomo may process Customer Data solely to provide and improve the Service, perform
support functions, and comply with applicable law.
Cordomo implements administrative, physical, and technical safeguards consistent with SOC 2–
aligned best practices to protect Customer Data.
You are responsible for ensuring that any data you provide or process complies with applicable
laws (including insurance, privacy, and consent-to-record requirements).
8. Confidentiality
Each party agrees to keep confidential any proprietary or non-public information disclosed by
the other in connection with the Service and to use it solely for the purposes of fulfilling its
obligations under these Terms.
9. Intellectual Property
Cordomo retains all rights, title, and interest in and to the Service, including software,
documentation, and trademarks.
No rights are granted to you except those expressly stated in these Terms.
10. Warranties and Disclaimers
Cordomo will use commercially reasonable efforts to make the Service available and to maintain
data security.
Except as expressly stated, the Service is provided “as is” and “as available” without
warranties of any kind, whether express or implied.
Cordomo does not guarantee that the Service will be uninterrupted or error-free.
11. Limitation of Liability
To the maximum extent permitted by law:
● Cordomo’s total liability under these Terms shall not exceed the fees paid by you to
Cordomo during the twelve (12) months preceding the claim; and
● Cordomo shall not be liable for indirect, consequential, or special damages (including
loss of profits or data).
12. Indemnification
You agree to indemnify and hold Cordomo harmless from any claims, losses, or damages
arising from (a) your use of the Service in violation of these Terms, (b) your data or content, or
(c) any failure to obtain required consents for recorded communications.
13. Suspension or Termination
Cordomo may suspend or terminate access if you breach these Terms or if required by law.
Upon termination, your right to use the Service ceases, but sections relating to confidentiality,
data ownership, limitation of liability, and indemnification survive.
14. Governing Law
These Terms are governed by and construed under the laws of the State of Delaware, without
regard to its conflict of laws principles. Any disputes shall be resolved in the state or federal
courts located in Delaware.
15. Contact
For questions regarding these Terms, please contact: [email protected]
Last Updated: October 8, 2025
1. Introduction
Welcome to ClaimMentor, a software-as-a-service platform operated by Cordomo, Inc.
(“Cordomo,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and
use of ClaimMentor, including all related websites, applications, and services (collectively, the
“Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you are entering
into these Terms on behalf of a company or organization, you represent that you have authority
to bind that entity.
2. The Service
ClaimMentor automates and streamlines recorded statements by providing tools for scheduling,
recording, transcribing, and summarizing calls related to property and casualty insurance
claims.
Cordomo may update or enhance features from time to time without prior notice, provided such
changes do not materially reduce core functionality.
3. Eligibility
You must be at least 18 years old and legally able to enter into binding contracts. Use of the
Service is limited to businesses and organizations; individual consumer use is not permitted.
4. Accounts and Access
You are responsible for maintaining the confidentiality of login credentials for your users and for
all activities under your account.
You agree to notify Cordomo promptly of any unauthorized use of your account or security
breach.
Cordomo reserves the right to suspend or terminate accounts that violate these Terms.
5. Subscription and Payment
Access to the Service is provided on a per-user, per-month subscription basis. Subscription
fees are invoiced or billed through our designated payment processor and are non-refundable
except as expressly stated herein.
Cordomo may modify pricing with at least thirty (30) days’ prior notice before renewal periods.
6. Acceptable Use
You agree not to:
● Use the Service in violation of applicable laws, including data protection or privacy laws;
● Upload or transmit malicious code;
● Attempt to gain unauthorized access to the Service or related systems;
● Use the Service to record calls without obtaining required consents;
● Resell or sublicense the Service without written consent from Cordomo.
7. Data Ownership and Processing
You retain all rights to data and content you upload or process through the Service (“Customer
Data”).
Cordomo may process Customer Data solely to provide and improve the Service, perform
support functions, and comply with applicable law.
Cordomo implements administrative, physical, and technical safeguards consistent with SOC 2–
aligned best practices to protect Customer Data.
You are responsible for ensuring that any data you provide or process complies with applicable
laws (including insurance, privacy, and consent-to-record requirements).
8. Confidentiality
Each party agrees to keep confidential any proprietary or non-public information disclosed by
the other in connection with the Service and to use it solely for the purposes of fulfilling its
obligations under these Terms.
9. Intellectual Property
Cordomo retains all rights, title, and interest in and to the Service, including software,
documentation, and trademarks.
No rights are granted to you except those expressly stated in these Terms.
10. Warranties and Disclaimers
Cordomo will use commercially reasonable efforts to make the Service available and to maintain
data security.
Except as expressly stated, the Service is provided “as is” and “as available” without
warranties of any kind, whether express or implied.
Cordomo does not guarantee that the Service will be uninterrupted or error-free.
11. Limitation of Liability
To the maximum extent permitted by law:
● Cordomo’s total liability under these Terms shall not exceed the fees paid by you to
Cordomo during the twelve (12) months preceding the claim; and
● Cordomo shall not be liable for indirect, consequential, or special damages (including
loss of profits or data).
12. Indemnification
You agree to indemnify and hold Cordomo harmless from any claims, losses, or damages
arising from (a) your use of the Service in violation of these Terms, (b) your data or content, or
(c) any failure to obtain required consents for recorded communications.
13. Suspension or Termination
Cordomo may suspend or terminate access if you breach these Terms or if required by law.
Upon termination, your right to use the Service ceases, but sections relating to confidentiality,
data ownership, limitation of liability, and indemnification survive.
14. Governing Law
These Terms are governed by and construed under the laws of the State of Delaware, without
regard to its conflict of laws principles. Any disputes shall be resolved in the state or federal
courts located in Delaware.
15. Contact
For questions regarding these Terms, please contact: [email protected]